FAQ's

1. What products does Pawsitivly Pampered offer?
Pawsitivly Pampered offers the highest quality pet essentials, from food and water bowls, comfy beds and fun toys, to fashionable apparel and grooming supplies, all carefully selected to ensure comfort, happy tails, and happy trails. Please subscribe and visit often to discover new products, useful articles, and monitor our blog! Positively Pampered strives to not only provide a selection of the cream of the crop for your pet, but an interactive experience for our pawrents. Suggestions welcome!

2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA.

3. Do you ship internationally?
Currently, we do not offer international shipping.

4. What are average shipping times and can my order be expedited?
Orders within the USA typically arrive within 5–10 business days. Orders can not be expedited for an additional cost. You’ll receive a tracking number once your order has shipped.

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number in order to monitor the status of your delivery.

6. What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. In the event of a defect, please send an email to PawsitivlyPamperedonline@yahoo.com so that we may handle the return properly. Please see our Return Policy for instructions on how to initiate a return.

7. How do I start a return?
Contact our customer support team through the “Contact Us” link under “Help and Information” at the bottom of the Home page. Please refer to the “Return Policy” under “Policies” for details.

8. My item arrived damaged or is not functioning properly. What should I do?
If your item arrives damaged or is not functioning properly, please contact us at PawsitivlyPamperedonline@yahoo.com within 7 calendar days of receipt and a description of the issue. Please initiate a return and we will process a refund in accordance with the “Return Policy.” We need to discuss this - it’s confusing.

9. Can I cancel or modify my order?
We begin processing orders immediately after they’re placed. If you need to cancel or make changes, please contact us as soon as possible, and we’ll do our best to assist.